For online bookings, please leave a 300,000₫ deposit together with your laundry (place it inside the bag, leave it at reception, or hand it to our driver). After the final bill is calculated, we will deduct the amount from your deposit and return the balance.

If you prefer not to leave a deposit and will be available at the hotel when we deliver, you may make the payment upon delivery.

Depending on the service option you choose, your laundry will be returned to the hotel reception at the following estimated times:

• 4-hour service: 4 hours after pickup

• 7-hour service: 7 hours after pickup

• 24-hour service: 24 hours after pickup

If your delivery time falls during rush hour (4:00 pm – 6:00 pm) or in bad weather, please allow an additional 15–30 minutes for delivery.

Ironing is not included in the Wash & Fold service. Ironing is charged per item instead of per kilogram, and the turnaround time is 36–48 hours.

You can message us directly on WhatsApp and provide the information below. Once we receive your details, we’ll confirm and arrange the earliest possible pickup.

1️⃣ Preferred pickup time
2️⃣ Your name + Room number & Hotel name
3️⃣ Should we collect directly from you or from reception?
4️⃣ Google Maps link of your address (optional)
5️⃣ Service type: 24h, 7h, or Express 4h
6️⃣ Do you have any white items that need to be washed separately? (+30,000 VND)